Returns & Exchange

RETURN

In the event you would like to return your product and initiate a refund, you may write to us at sales@thecharcoalproject.com within 24 hours of receipt of your order. We shall refund you in full once we receive the product in good condition without any defect or damage. You should receive your refund as a credit note within 15 working days after we have conducted a quality check on the returned product. Please note that you have to bear the cost of shipping the product back to us at The Charcoal Project, Unit No. 1, D Mall, New Chandra CHS, Off Veera Desai Road, Andheri (W), Mumbai- 400058.

EXCHANGE

If you are unhappy with your products you shall exchange the same within 24 hours of receipt of your order. You may write to us at sales@thecharcoalproject.com stating the reason for your exchange along with pictures of the product ordered. Please note that you have to bear the cost of shipping in this scenario, for the returned product as well the exchanged product. You may ship the product back to us at The Charcoal Project, Unit No. 1, D Mall, New Chandra CHS, Off Veera Desai Road, Andheri (W), Mumbai- 400058.

REFUND

The Charcoal Project Private Limited carefully inspects each item prior to shipment. Upon receipt of your order should you discover any damage or defect in your furniture please contact us immediately. Any damage or defective furniture or accessories should be brought to our attention through email at contactus@thecharcoalproject.com along with pictures of the defect/damage of the product received within 24 hours of receipt of your order. We shall offer replacement or refund of any defective items within 30 days of receipt of the product by us.