Privacy Policy

We respect your privacy. We would like you to know how we collect, use and disclose information. This Privacy Policy describes what information that we collect through the website. You must read this Privacy Policy before using the website or providing Personal Information to us. By providing your Information to us, you agree to the terms and conditions of this Privacy Policy.

We collect information from you to provide an efficient, meaningful, and customized experience. It makes it easier for you to use the website by not having to enter your Personal Information more than once. It helps us to curate content that is most relevant to you and send you alerts for new products on the website.


Before using certain sections of this site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number and email address. Your banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by The Charcoal Project.

We also collect information regarding your previous orders, cancellations, exchanges, returns including the products ordered and pricing details, the date of purchase, transaction information, payment history etc. Your session log information on our website includes your navigation within the site, source of traffic, IP address, browser type, browser language, operating system, date and time of request etc.


The website requires your email address for purposes including, but not limited to: communication regarding your orders, deliveries, other services/concerns, for promotions; for notification on particular offers or products, or signing up for our email newsletter and special offers. We always permit you to unsubscribe or opt out of future emails. The ‘Unsubscribe’ link is given in all our promotion emails. However, you cannot opt out of receiving emails related to your orders or your membership.


We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:

  • We disclose information to service providers such as courier services to enable them to perform delivery services.
  • We may be required to disclose your personal information in response to requests from law-enforcement officials conducting investigations or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others.
  • We may share personal information and non-personal information with entities controlling, controlled by, or under common control with us. Further in the event of merger, sale or transfer of some or all of our assets, we may disclose such information in connection with such transactions, subject to the Privacy Policy then in effect.
  • We may share aggregate, non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
  • All information collected by The Charcoal Project is stored securely. All data is stored on servers secured behind a firewall. The servers are password-protected and access is strictly limited. However, no security system is impervious. Hence, we cannot guarantee complete security of data stored with us. Similarly, we cannot guarantee that any information you supply will not be intercepted while being transmitted to our website over the Internet.